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 Sony Cybershot digital camera
repairs
At
this time, we recommend that you <call us or
send an email>
regarding the repair of any Sony Cybershot camera. Sony makes some
decent products, but their support services leave something to be
desired and their parts are very expensive. We do not stock many
parts for Sony products for this reason. It takes anywhere from a
few days to several weeks to get Sony parts from our parts suppliers.
Minor parts, such as battery covers, can usually be replaced for $50 or
less. LCD replacements on the models with large LCDs usually cost
about $140 or more.
Lens repairs (the lens will not zoom properly, or the zoom gears
make a "stripping" sound):
- Lens repairs fall into two categories. Many times, we can
repair the lenses by disassembling them and putting the zoom
assemblies back into alignment. Other times, there are broken
parts inside the lens and the entire lens unit has to be replaced
(Sony, like most manufacturers, does not sell internal parts for
lens units)
- We estimate all lens repairs at $90. This is for lenses
that do not have broken parts inside. We are able to repair
about half to two thirds the jammed lenses we get at this price .
- If there are broken parts inside the lens, we will contact you
with an estimate and an expected time frame for lens replacement.
- The cost of lens replacement is fairly high - usually $120-180
(or more), depending on the model. This makes lens replacement
marginally economical on many models, especially models over two
years old. If you do not want the lens replaced, there is no
charge except return shipping ($9-10 for most locations and only if
you want the camera sent back to you).
The camera takes blank images, or the image is distorted
- There are a number of digital cameras models sold by Canon,
Fuji, Konica-Minolta, Nikon, Olympus, Ricoh, and Sony (and possibly
others) which use CCDs (image sensors) manufactured by Sony which
have had a high rate of failure. Details can be found at
http://www.imaging-resource.com/NEWS/1128958202.html
- Most manufacturers will replace defective CCDs affected by this
problem at no charge, regardless of warranty status. This
service advisory (technically, it is not a "recall", since recalls
are related to safety issues) only applies to certain models and
certain serial number ranges.
- If your camera exhibits the symptoms listed above, we recommend
following the link or calling Sony Customer Service at 800-222-SONY.
We do not replace the CCDs in Cybershot models.
Just as an aside - here is a comment on Sony.
Any company that would install a rootkit on a customer's computer
without permission in the name of "digital rights management" is clearly
more concerned about protecting profits than they are about their
customers.
<click here> for more information.
These estimates are pre-approved prices. They are usually accurate,
as long as the listed repair is the only service needed. Please
attach a note to the camera describing the problem and approving the
listed estimate. We will NOT exceed that amount without notifying
you first. This will reduce the repair time. If we find other
problems with the camera or need to change the estimate, we will
notify you. The prices listed do not include the return shipping
charge.
<Click here>
for a printable
repair request form and optional mailing label
<Click here> for detailed information on shipping
your camera and our return shipping rates and policies
We recommend contacting us before sending cameras for repair,
especially if your camera is more than eight years old.
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